Reship Policy
If your order was lost, seized, damaged or returned due to a shipping error – our Reship Policy outlines how we can solve such situations. Learn more about reshipment process details and required steps to request a reship of your parcel.
EUROPE
• We do not reship to: Norway, Denmark.
• We offer free reship only once. To make the second reship, you will need to pay 50% of your order amount.
• If shipping protection is not paid, then you will need to pay shipping cost for each case.
• We offer free reship only once. To make the second reship, you will need to pay 50% of your order amount.
• If shipping protection is not paid, then you will need to pay shipping cost for each case.
For Europe customers:
Lost Parcel
1. If your order is not delivered within 45 days of dispatch, send us an email at [email protected] about it with the tracking number
2. Once status confirmed by our support team, we will reship your order
3. After reship you will receive new tracking number to your email
Seized Parcel
1. If your order was seized, send us an email at [email protected] with photo of the envelope and letter from customs showing the receivers name
2. Once status confirmed by our support team, we will reship your order
3. After reship you will receive new tracking number to your email
Parcel Sent Back
1. If your parcel is sent back, send us an email at [email protected] and we will add your package to the waiting list
2. Once we receive your parcel back, you will need to provide the correct delivery address
3. Once status confirmed by our support team, we will reship your order
4. After reship you will receive new tracking number to your email
PLEASE NOTE! Return process of your parcel may take longer than the original delivery time.
Delivered and Not Received
1. Please check your and your neighbors mailbox. Also, ask your neighbors nearby, because your parcel can be delivered to them by couriers mistake.
2. If the first step is done, but the parcel is still not received, please contact courier company directly and ask them to provide a written statement confirming that the parcel was delivered to the incorrect delivery address.
3. Please email us at [email protected] within 5 days and provide the tracking number and written statement from courier company.
4. Once status confirmed by our support team, we will reship your order
5. After reship you will receice new tracking number to your email
PLEASE NOTE! If you submit a request more than 5 days after your parcel was marked as delivered and you have not received it, we will not be able to process your request.
Damaged/Missing Products
1. Provide detailed pictures of the received parcel at [email protected] with clearly visible receiver details
2. Provide detailed pictures of products that you received
3. After our support team manager confirms the status we will re-ship damaged/missing products for free
4. After reship you will receive tracking number to your email
REST OF WORLD
• We do not reship to: Canada, New Zealand, Singapore, South Korea, Australia, Saudi Arabia, countries in Africa, countries in South America, Israel, UAE.
• We offer free reship only once. To make the second reship, you will need to pay 50% of your order amount.
• If shipping protection is not paid, then you will need to pay shipping cost for each case.
• We offer free reship only once. To make the second reship, you will need to pay 50% of your order amount.
• If shipping protection is not paid, then you will need to pay shipping cost for each case.
For Europe customers:
Lost Parcel
1. If your order is not delivered within 75 days of dispatch, send us an email at [email protected] about it with the tracking number
2. Once status confirmed by our support team, we will reship your order
3. After reship you will receive new tracking number to your email
Seized Parcel
1. If your order was seized, send us an email at [email protected] with photo of the envelope and letter from customs showing the receivers name
2. Once status confirmed by our support team, we will reship your order
3. After reship you will receive new tracking number to your email
Parcel Sent Back
1. Please send us an email at [email protected] if your parcel is sent back, we will add your package to the waiting list
2. Once we receive your parcel back, you will need to provide the correct delivery address
3. Once status confirmed by our support team, we will reship your order
4. After reship you will receive new tracking number to your email
PLEASE NOTE! Return process of your parcel may take longer than the original delivery time.
Delivered and Not Received
1. Please check your and your neighbors mailbox. Also, ask your neighbors nearby, because your parcel can be delivered to them by couriers mistake.
2. If the first step is done, but the parcel is still not received, please contact courier company directly and ask them to provide a written statement confirming that the parcel was delivered to the incorrect delivery address.
3. Please email us at [email protected] within 5 days and provide the tracking number and written statement from courier company.
4. Once status confirmed by our support team, we will reship your order
5. After reship you will receive new tracking number to your email
PLEASE NOTE! If you submit a request more than 5 days after your parcel was marked as delivered and you have not received it, we will not be able to process your request.
Damaged/Missing Products
1. Provide detailed pictures of the received parcel at [email protected] with clearly visible receiver details
2. Provide detailed pictures of products that you received
3. After our support team manager confirms the status we will re-ship damaged/missing products for free
4. After reship you will receive tracking number to your email
DO YOU HAVE ANY QUESTIONS?
Please contact our support team if you will have any questions and we will answer you as soon as possible!